Rhythm Band Instruments Online Music Store
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Home >> FAQs

FAQs

Question: What are my options for placing orders with Rhythm Band?
Answer:

Rhythm Band accepts orders via the mail, Internet, email, phone and fax. Rhythm Band Instruments, Inc. P.O. Box 126 Fort Worth, TX 76101 Phone: 800-424-4724 Fax: 800-784-9401 sales@rhythmband.com

Question: What payment options do I have?
Answer: Payment can be made by check in advance or by credit card. Discover, MasterCard, and VISA are honored.

Question: May I use my school’s purchase order via the Internet?
Answer: School purchase orders must be faxed to our office (800-784-9401) on school letter-head with an authorized signature of a purchase approval official.

Question: How are shipping costs determined?
Answer:

Regular Ground Shipping
RBI ships all web orders via UPS or United States Postal Service. Some very large orders may require alternative shipping methods.

Shipping Charges
Up to $65.00......$7.95
$65.01-$100.00...12%
$100.01-$300.00...10%
$300.01-$500.00....8%
$500.01 or more....7%
Next day or second day shipping is available at a higher price. Oversized products are identified throughout the website and will have an additional shipping charge of $5.00 to 10.00 per oversized item.

Shipments outside the 48 contiguous United States and APO/FPO's
Will be charged the higher of 20% shipping or published carrier rates.

Hawaii & Alaska Shipments
We can ship Hawaii and Alaska. Freight will be charged at 20% shipping or published carrier rates. Whichever is higher.

Large air shipment freight charges are calculated by dimensional weight. This includes oversized items.

All freight charges are subject to change due to the changing cost of carrier rates, including fuel surcharges.



Question: What are your hours of operation?
Answer: Our office is open from 8:00 a.m. until 5:00 p.m. Monday Through Friday. Orders can be faxed, emailed, or placed on the Internet 24 hours a day.

Question: What if I want or need to return a product?
Answer: We want you to be happy with every item you purchase from our company. If for any reason you are not pleased, we will accept returns for full credit or refund within 30 days of receipt.

Question: How long will it take to get my order?
Answer: Most orders are filled in 24 to 48 hours. Delivery should be expected in 7 to 10 business days.

Question: I want to fax my order. Where can I obtain an order form?
Answer: CLICK HERE to download an order form you’ll need Adobe Acrobat Reader to open the form. If you don’t have Adobe Acrobat CLICK HERE to download Adobe Acrobat Reader